Privacy Policy

Last updated: January 08, 2026

Introduction

At Flameoiart, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our translation services or visit flameoiart.ddd.

Information We Collect

When you engage our translation services, we may collect the following information:

Personal Information: Name, email address, phone number, billing address, and payment information when you request translation services or contact us.

Project Information: Documents, texts, and materials you submit for translation, including any contextual information you provide about your project requirements.

Technical Data: IP address, browser type, device information, and website usage data collected through standard web technologies.

How We Use Your Information

We use collected information to:

• Provide translation services and deliver completed projects to you in accordance with your specifications and requirements
• Communicate with you regarding project status, quotes, invoices, and service-related updates necessary for fulfilling your requests
• Process payments and manage billing for our services
• Improve our translation services, website functionality, and customer experience through analysis of usage patterns and feedback
• Send you service-related communications and respond to your inquiries
• Comply with legal obligations, resolve disputes, and enforce our agreements to protect both our rights and yours
• Prevent fraud and ensure the security of our services

Legal Basis for Processing (GDPR)

Under the UK GDPR and Data Protection Act 2018, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you and provide translation services
• Legitimate Interests: We process data to improve our services, ensure website security, and prevent fraud, where these interests do not override your rights
• Legal Obligation: We process data to comply with legal requirements, such as tax and accounting obligations
• Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications
• Vital Interests: In rare circumstances, to protect your or another person's vital interests

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your translation projects are treated with strict confidentiality.

Access to your personal information and translation materials is restricted to authorized personnel who need it to provide services to you. All team members are bound by confidentiality obligations.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

• Service Providers: With trusted service providers who assist in operating our business, such as payment processors, hosting services, email service providers, and cloud storage providers, under strict confidentiality agreements and data processing agreements
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the same privacy protections
• With Your Consent: We may share information with third parties when you have explicitly consented to such sharing

Your Rights and Options

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request access to the personal data we hold about you and receive copies of your information in a structured format
• Right to Rectification: Request correction of inaccurate or incomplete personal data we maintain about you
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements and our legitimate interests
• Right to Restrict Processing: Request that we limit how we use your personal data in certain circumstances
• Right to Data Portability: Request transfer of your data to another service provider in a machine-readable format where technically feasible
• Right to Object: Object to processing of your personal data based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal
• Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month, or within two months if the request is complex.

International Data Transfers

Your personal data is primarily processed within the United Kingdom and the European Economic Area (EEA). In some cases, we may transfer data to service providers located outside the UK/EEA:

• We only transfer data to countries that provide adequate protection under UK GDPR, or
• We use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the UK government, or
• We rely on other legally recognized transfer mechanisms

If you would like more information about the specific safeguards we use for international transfers, please contact us.

Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Client Information: Retained for the duration of our business relationship and for 7 years after the last transaction for tax and accounting purposes
• Translation Projects: Project files and materials are retained for 3 years after project completion to allow for revisions or additional services
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications
• Website Analytics: Aggregated and anonymized data may be retained for longer periods for statistical purposes
• Legal Requirements: Some data may be retained longer if required by law, such as for tax records or legal proceedings

After the retention period expires, we securely delete or anonymize your personal data in accordance with our data protection procedures.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Services

Our website and services may integrate with third-party services that collect and process information. These services have their own privacy policies:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as page views, time spent on pages, and referral sources. This data is processed according to Google's Privacy Policy. You can opt out by installing the Google Analytics Opt-out Browser Add-on
• Google Ads Conversion Tracking: We may use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track conversions and is subject to Google's Privacy Policy
• Google Ads Remarketing: We may use Google Ads remarketing to show you relevant advertisements on other websites. This service uses cookies to display ads based on your previous visits to our website
• Google Maps API: If we use Google Maps on our website, Google may collect information about your location and usage according to Google's Privacy Policy

You can manage your preferences for these services through your browser settings and Google's privacy controls. For more information about how these services handle your data, please review their respective privacy policies.

Use of Cookies

Our website uses cookies to enhance your browsing experience and provide essential functionality. We use:

• Essential Cookies: Required for the website to function properly, such as session management and security features
• Analytical Cookies: Help us understand how visitors use our website through services like Google Analytics
• Marketing Cookies: Used for advertising purposes, including Google Ads conversion tracking and remarketing

You can control and manage cookies through your browser settings. For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us:

Data Protection Officer:
Email: mail-usY3mxs9K1m
Phone: +441202798064
Address: Post Office Boxes, 89 Commercial Rd., Bournemouth BH2 5RR, UK

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority, if you believe your data protection rights have been violated. Visit ico.org.uk for more information.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.